Have a question? Scroll through the list of frequently asked questions but if you don’t find your answer, feel free to give us a call or drop us a note.
The IMC Telemedicine service will be made available to existing IMC patients only who have been evaluated by an IMC doctor at a face-to-face consultation at an IMC clinic. Patients may be re-evaluated on a case-by-case basis to assess their continued suitability for Telemedicine consultations, at the discretion of IMC’s registered doctor.
IMC requires a copy of your NRIC/FIN card, a signed Patient agreement to telemedicine service terms and the details of a valid credit card to be provided to us before each Telemedicine appointment with IMC will be confirmed.
Yes, if you are already set up on our Insurance Direct Billing service and have a valid credit card on file, we will only require an electronic copy of your NRIC/FIN Card and a signed copy of the Patient agreement to Telemedicine service terms before you will be eligible to use our Telemedicine service, subject to prior evaluation by an IMC doctor certifying your suitability for our Telemedicine service.
Either party (either you or the IMC doctor you are consulting with) may terminate any Telemedicine consultation at any time before or during the Telemedicine appointment. Fees and charges for each Telemedicine consultation will be charged according to IMC’s existing fee schedule. Fees and charges will be determined by the IMC doctor on a case-by-case basis, depending on the matter which was discussed during the Telemedicine consultation, if/when at which point the Telemedicine consultation was terminated, and/or the reason for premature termination of the Telemedicine consultation.
IMC has strict restrictions on the types of consultations that it assesses to be suitable for Telemedicine consultations. The diagnosis, prescription of medicine and issuance of medical certificates (MC’s) provided to you via IMC’s Telemedicine service (i.e. without a physical medical consultation) are subject to the IMC doctor’s professional judgement and the precise circumstances of each presenting case.
If medicine is prescribed to you during a Telemedicine consultation, the prescription and medicine may be collected by you or a person authorised by you from one of our IMC clinics. Alternatively you can choose to have the medicine delivered to your designated address within Singapore. IMC are unable to delivery medication outside the jurisdictions of Singapore.
IMC’s Telemedicine platform is operated by ‘Plato Connect’. For further information on ‘Plato Connect’ please see https://www.imc-healthcare.com/telemedicine-patient-instructions/.