Frequently asked questions

What are your hours? Back to top

Monday to Friday 9:00am - 5.30pm
Saturday 9.00am - 1.00pm
Sundays & Public Holidays the clinic is closed.

Please be aware that Monday mornings and Saturday mornings can be very busy. Therefore we try to avoid taking longer appointments such as Managing Men, Well Women, and surgical procedures on these mornings. Not all doctors are available full time. If you wish to see a particular doctor, please contact reception staff for individual doctors hours.

What is the latest I can come in? Back to top

The last appointment for the day Monday to Friday is at 5.15pm and on Saturday 12.45pm. However, if patients require any pathology eg. blood test/urine sample to be taken, the appointment needs to be slightly earlier so that the specimens can be sent to the lab on that day.

Where are the clinics located? Back to top

Our Camden clinic is located on the 14th floor of Camden Medical Centre (CMC), 1 Orchard Boulevard, unit #14-06.

There is limited parking in the basement of CMC. Valet parking is available at the ground floor entrance.Other options for parking in the immediate vicinity are Traders Hotel, Regent Hotel and Tanglin Mall.

Our Jelita clinic is located on the second floor of the Jelita Cold Storage Shopping Centre, 293 Holland Road, unit #02-08. This clinic can be found at the top of the escalator towards the back of the shopping centre.

(Please see our website www.imc-healthcare.com for further details including maps)

Can you email/fax me information on your clinic and the services you offer? Back to top

Yes, we can either fax or email you the necessary information.

Information about our services, including our wellness programmes, is available from our website at www.imc-healthcare.com

Where can I find brochures and information on your clinics? Back to top

A wide range of information is available from either of our clinics, which can be of assistance in meeting your healthcare needs while living in Singapore. A full list of our patient information handouts is available at our website www.imc.healthcare.com

What are your charges? Back to top

The level of our consultation fee depends on the nature and content of the your visit. Our fee schedule is displayed in our reception area and our reception staff can provide further information on our fees.

How long is a consultation? Back to top

Our consultations begin with a 15 minute allocation. However, depending on the nature and content of the visit, you may require a greater allocation of time.

Do I need to make an appointment? Back to top

Ideally you should make an appointment to see your selected doctor. We operate the clinic with an appointment system with the objective to reduce our patients waiting times.

In some cases our reception staff will ask you to come in before your appointment time, to allow for your registration and any possible tests that need to be made before you see the doctor.

How do I register with your clinic? Back to top

You can collect a registration form in person from either of the clinics, download one from our website, or we can email, fax or post you a copy.

Alternatively you can arrive 5 minutes before your doctors appointment and complete the form in the clinic.

Baseline measurements of your height, weight and blood pressure will also be done before you see the doctor. It is not essential to pre-register your family members.

Can I have one invoice/receipt for everyone seen today? Back to top

Each patient will have a separate invoice/receipt. We can provide either a summary or detailed invoice.
Payment can be made for a number of invoices/patients with one transaction.

Do you carry out Annual Medical checks? Back to top

Yes, we offer both a Managing Men’s and Well Women’s wellness programmes. The final cost is dependent on the precise needs of the patient, the patient’s medical history, and the doctors recommendations. We tailor wellness programmes to best meet the need of the individual patient.

Details of our wellness programmes can be sent via fax or email and are available on our website at www.imc-healthcare.com

Can you perform school medicals? Back to top

Our doctors can perform medicals for all the International schools in Singapore. When making an appointment for a school medical, you will be asked to arrive 15 minutes prior to the appointment time, as the nursing staff are required to perform various tests before the doctor can begin. It is important to bring along your child’s vaccination record book and the relevant school medical form.

Do you perform regular domestic helper medicals? Back to top

Yes we do. Please contact the clinic to make an appointment. The cost of the medical is determined by the tests requested by Ministry of Manpower and detailed on the form.

The cost of the medicals begins at $53 plus GST. When presenting for a medical your domestic helper must bring her green work permit and the medical form sent from the Ministry of Manpower.

Can I have my domestic helper’s visit billed/invoiced under my name? Back to top

Each person who visits the doctor is registered under their own name. Legally a patient’s invoice must reflect their own details. The invoice forms part of a patient's medical records.

Can you bill me and let me pay later? Back to top

Invoices must be paid on the date of consultation/collection of medication. We accept all forms of payment. i.e. cash, credit card, nets and cheque.

If under extreme circumstances payment cannot be made on the day, approval must be sought from the Senior Nurse before an unpaid invoice can be authorised.

How does Insurance work? Back to top

All bills are to be settled before the patient leaves the clinic and reimbursement claimed from your insurance company.

Insurance forms can be completed by the doctor during the patients visit. Patients can then use the detailed invoice and insurance form to claim against their policy.

We hold blank insurance forms for the more common insurance companies. If you require any forms to be completed by the doctor, please identify this to the receptionist on your arrival at our clinic.

(Please note that we also have a patient information sheet regarding insurance cover in Singapore)

Can we bill directly to an insurance company? Back to top

We do have direct billing relationships with several insurance companies. Contact reception to enquire if your insurance carrier is one of them.

What do your doctors specialise in? Back to top

Our doctors are committed to whole patient care for all family members. Between them they have a wide range of post-graduate qualifications. We also have a specialist pediatrician available.

(Our Clinic Introduction sheet provides more information or your can visit our website www.imc-healthcare.com to view more details about our doctors)

Can you recommend a specialist for …………..? Back to top

We advise patients to come in and consult one of our doctors who will make a referral to the most appropriate specialist if required. We can only provide telephone numbers for Dentists and Optometrists. Our doctors provide the role of a ‘gatekeeper’ in relation to our patient’s healthcare in Singapore.

Do I need to see a doctor before I get a vaccine? Back to top

You will need to see a doctor for a consultation prior to getting a vaccination. Once you have discussed the vaccinations with the doctor, the subsequent doses of vaccinations can be given by a nurse during your follow-up visit, as advised by your doctor.

If you have commenced a course of vaccines in another country and require a continuation, you will still be required to see a doctor.

What vaccines do I need to visit a particular country? Back to top

To obtain appropriate travel health advice, it is best to consult one of our doctors.

It is difficult for a nurse or doctor to answer this question over the telephone. Each country has its own specific requirements depending on such factors as where the patient is staying, the activities they undertake during their travels, and of course the patients own medical history. A travel consultation will clarify the patients’ needs and check which vaccinations are up to date.

(Please note the links on our website www.imc-healthcare.com which offers some country specific requirements)

When do I need to come in for another vaccination? Back to top

We have a vaccination register set-up which enables the nursing staff to make contact with patients when they are due for any booster vaccinations.

If a patient calls to enquire about their vaccination schedule, a nurse will be able to check the patients record as to what vaccination/immunization is outstanding.

Note that different nationalities have different immunization schedules for children.

When attending the clinic for a travel consultation or vaccination update, it is most important that patients bring their travel vaccination record booklet or the child’s immunization record.

Can you perform pathology testing on site? Back to top

Our nursing staff are able to collect various pathology samples including blood, urine etc. We are not able to perform x-rays onsite but can organize this at the time of visit and include this within your invoice.

Can your clinic provide gynaecology services? Back to top

Our doctors can provide routine pap smears and gynaecology check ups, with all our doctors holding an interest in women’s health.

When will I hear about my test results? Back to top

Once test results are received, the doctor will view the findings, and either call you directly or give instructions to one of the nursing staff to call you. Your doctor will inform you of the approximate number of days before the results should be available.

Can I have someone else pick up my medication? Back to top

Yes, if this is arranged beforehand via telephone/letter. Alternatively we can contact you to make sure you have given your consent before dispensing the medication.

Where should I go after hours? Back to top

We refer patients to the Accident and Emergency Unit at either Mount Elizabeth Hospital (6731 2218/9) or Gleneagles Hospital (6470 5688).

If you do attend a hospital out-of-hours, we would appreciate if you could advise us either by leaving a message on our answering machine, or calling the clinic on the next business day. We would then advise your doctor who may require some follow-up with you directly.

Do you do house calls? Back to top

We do not do house calls.

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